The integration of Jira Service Management (JSM) into LoftOS provides enhanced support capabilities, facilitating quicker and more efficient assistance. You can now easily create service requests, report bugs, suggest improvements, and even schedule time with a Customer Success Manager (CSM) directly from the "Help & Support" section on the platform.
Additionally, the "Help & Support" section serves as a comprehensive resource hub, offering users access to all the information you need about the platform, including helpful how-to guides and other support materials. This integration aims to streamline the support process and ensure assistance required while using LoftOS.
<aside> ⚠️ Please submit suggestions, bug tickets or service requests starting ONLY from your platform admin portal, and not via the Jira portal directly. This way, our system recognizes you and your ticket will end up in the right folder, which allows faster ticket treatment.
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